Call (845) 554-0400 · 24/7
BBB A+ · IICRC · NJ HIC 13VH13215300 · Direct insurance billing · Owner: Fred Santaite
When to call
- Toilet or sewer backup
- Black water
- Contaminated flood water
- Biohazard-adjacent conditions
- Water you would not touch
What we do
- Safety-first assessment and containment
- Extraction
- Cleaning and disinfection
- Drying
- Documentation
- Clear next steps
Insurance honesty
We document the source, contamination level, affected materials, and work performed. Coverage has limits and exclusions, so we explain what we see without promising that every loss is covered.
Service area
Rockland, Orange, and Westchester NY, plus all of New Jersey.
Frequently asked questions
How is sewage different from rainwater?
Sewage and other Category 3 contamination can carry pathogens and require different safety, removal, cleaning, and disposal protocols than clean rainwater.
What happens to carpet and pad?
Contaminated porous materials often cannot be safely restored. We assess the materials, explain removal, and document the scope.
Can I stay in the house?
That depends on the affected area, contamination, occupants, and ability to isolate the space. Call before entering or cleaning; we will explain safer next steps.
We’re the (845) 554-0400 / 1stresponseny.com team—not other companies using a similar name.
Sewage is an emergency. Call (845) 554-0400.
